Twilio x NeonNow
Your customers should not have to start over.
Twilio's platform gives every conversation a memory across messaging, voice, email and identity. NeonNow brings it into your contact centre, side by side with Twilio, so your brand always knows who it is talking to.
In partnership with
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SJ
Sarah Jones
Thread from Twilio Messaging attached
One customer. One conversation.
Context follows Sarah, wherever she goes.
Messaging
Twilio Messaging
Hi Sarah, your delivery is running late. Reply here and we will sort it.
Voice
Twilio Voice
She calls. The agent already has the thread, so nobody asks her to repeat it.
Email
Twilio SendGrid
A confirmation that references the real conversation, not a generic template.
Identity
Twilio Verify
Verified in seconds. We know it is really Sarah, so the memory stays safe.
The start-over problem
Most brands forget the customer the moment the channel changes.
You explain it over chat. You get moved to a call. The agent asks for everything again. The brand has, in effect, forgotten you between one breath and the next. Your customers feel it every single day, and they quietly hold it against you.
3 trillion
business messages a year by 2030. Messaging is the mainstream channel now, not a side door.
18 million
dollars lost by Australians to SMS scams in 2025. Trust is no longer optional.
1 in 2
consumers feel genuinely understood by the brands they deal with, even as AI use surges.
Indicative figures. Sourced in full in The State of Business Messaging 2026.
Four services, one memory
Give every conversation a memory.
Messaging, voice, email and identity, running on Twilio's platform as one continuous conversation. NeonNow brings any one of them into your contact centre, or delivers all four together.
Messaging
Verified, branded, two-way threads that remember what came before, with NeonNow IQ reading intent and routing.
Built on
Twilio Messaging
Voice
Calls that open already knowing the history. No more can I take your details again, ever.
Built on
Twilio Voice
Follow-ups that reference the real conversation and close the loop, instead of firing a generic template.
Built on
Twilio SendGrid
Identity
Frictionless, fraud-resistant identity, so you always know who you are talking to and the memory stays safe.
Built on
Twilio Verify
Outreach
Bulk messaging that customers trust and teams control
NeonNow Outreach brings Twilio's messaging, voice, email and identity to you as one product, ready to run in your contact centre and set up by our team. Start with a single service, or launch the lot in days.
Explore NeonNow Outreach →Powered by
Campaign
Delivery updates · Two-way
● Running
Sent
12,480
Delivered
98.6%
Replies
2,114
Replies handled in the same thread · last 7 days
NeonNow Outreach
One product. One memory.
✓
Verified, two-way messaging
✓
AI-assisted voice with full context
✓
Connected, contextual email
✓
Frictionless verified identity
✓
NeonNow IQ across all of it
Built on Twilio Messaging, Voice, SendGrid, Verify and Conversation Memory.
Humans and AI
AI where it earns its place. Humans where they earn theirs.
NeonNow IQ puts the full history in front of your team, reads intent and assists live. Your people do the part that actually needs a person. The join should be invisible to the customer, and the honesty should be obvious to you.
✦ Where AI earns its place
NeonNow IQ handles
✓
Surfacing the full history, across every channel
✓
Reading intent and routing to the right place
✓
Assisting agents live, with the full history in view
✓
Summarising afterwards so nothing is lost
IQ Suggest · summary ready
Sarah replied to the delivery SMS 2 minutes ago. Offer the new window, confirm by email.
Live call · 04:12
NeonNow IQ
→
Your agent
Handed over with the full history
SMS thread attached
Verified
Intent: late delivery
♥ Where humans earn theirs
Your people handle
✓
The moments that need judgement
✓
The conversations that carry weight
✓
The exceptions no script predicted
✓
The empathy a machine cannot fake
Sarah Jones · on the line
No repeat questions. Your agent picks up exactly where the message left off.
Watch Now
One customer. One conversation.
Four channels.
The Conversation That Remembers
A NeonNow and Twilio film
0:36
Powered by Twilio
Every touchpoint.
One platform underneath.
Each step of Sarah's journey runs on a Twilio product, and Twilio's conversation layer holds the thread between them. NeonNow puts it to work in your contact centre.
The journey · one customer, four touchpoints
01
She gets a text
A branded, two-way message about her late delivery.
Twilio Messaging
02
She calls
The agent answers with the thread already in view.
Twilio Voice
03
She gets an email
A confirmation that references the real conversation.
Twilio SendGrid
04
She is verified
Proven once, trusted afterwards, so the memory stays safe.
Twilio Verify
Every touchpoint writes to, and reads from, the same conversation
Twilio's conversation layer
One thread, held in one place.
Twilio
Conversation Orchestrator
Joins every message, call and email into one continuous conversation.
Twilio
Conversation Memory
Keeps an identity-resolved record of what the customer has said and done.
Twilio
Segment
Brings in the customer data you already hold, so the memory starts full.
Go deeper
Three ways to see where your conversations forget.
Read the research, test your own brand, or follow the practical steps. All three are free, and all three are built with Twilio.
The State of Business Messaging 2026
The definitive read on business messaging across Australia and New Zealand, in partnership with Twilio.
Download the report →
Does your brand start every conversation from scratch?
Eight questions, two minutes, and a tailored readout showing exactly where context is being dropped.
Take the assessment →
The Business Messaging Playbook
Seven practical steps to conversations that remember in 2026, with the tools for each one.
Download the playbook →Get in touch
See the conversation that remembers in your contact centre.
Leave your details and a NeonNow specialist will be in touch to show you how messaging, voice, email and identity work together on Twilio's platform.
A reply from our team within one business day
A conversation with a CX specialist, not a script
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Messaging
Voice
CX consulting
Twilio Gold Partner
Expert hands on every conversation.
NeonNow is a certified Twilio Gold Consulting Partner. For more than a decade our team has designed, delivered and supported Twilio messaging, voice and identity for contact centres, and we stay with you well after go-live.
Gold
Twilio Consulting Partner tier
13 years
delivering customer engagement
170
countries we can deliver into
Design
We map your journeys, channels and compliance, including Sender ID registration, before anything is configured.
Deliver
Messaging, voice, email and identity set up on Twilio, integrated with your systems and tested end to end.
Run
Local support and continuous optimisation from our team, so the conversation keeps improving after launch.
The Conversation That Remembers
Pick up right where they left off.
See where your conversations forget, then fix it. It takes about two minutes to find out.