AI That Works. Humans Who Care.

AI Powered

AI That Works.
Humans Who Care.

Contact centre technology, powered by AWS. Built for
the moments that matter.

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How it works

A trusted partner for AI led companies

The Challenge

Most AI in contact centres is not working the way it should.

Buyers know this already. Gartner predicts 40% of agentic AI projects will be cancelled by 2027. The problem is not the technology, it is how it is being implemented.

AI that overpromises and underdelivers

Vendors make big claims. Pilots run for months. And when it goes live, the results do not match what was sold. Your team is left managing a tool that creates more problems than it solves.

Customers who can't reach a human when it matters

64% of customers still prefer a human for complex or sensitive interactions. Over-automation does not just frustrate customers — it damages relationships and costs you retention.

Implementations that take months and still fall short

Traditional contact centre projects run to 12 to 18-month timelines. By the time you go live, your needs have changed, your team is frustrated, and your budget is exhausted.

The Future

There is a better way.
Heres what real AI that works looks like

NeonNow

A contact centre that actually works

NeonNow brings AI, automation and human intelligence together in one platform, built on AWS and delivered by CX specialists who understand your business.

AI powered Omni-channel contact centre

A modern cloud contact centre built for voice, messaging and digital channels. Purpose-built on Amazon Connect, with intelligent routing, real-time dashboards and workforce tools agents actually want to use.

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Intelligence that runs on every conversation

NeonNow IQ is the AI intelligence layer across the entire platform. It gives agents real-time support, gives managers actionable insight, and gets smarter with every interaction.

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AI automation, without the complexity

Build and deploy AI agents that handle high-volume, repetitive interactions, no coding required. Full guardrails, seamless human escalation paths, and complete visibility over what your agents.

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Meet NeonNow IQ

The intelligence behind every great agent conversation

NeonNow IQ is not a bolt-on chatbot. It is the AI intelligence layer that runs across the entire NeonNow platform giving agents the right information at the right moment, and managers the insight they need.

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AI built to power up your agents

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Built on AWS. Enterprise-grade from day one.

NeonNow is built on Amazon Web Services and Amazon Connect, the cloud infrastructure trusted by thousands of enterprises globally.

That means your contact centre inherits enterprise-grade security, compliance and reliability before you configure a single thing.

Security and compliance built in

AWS-native encryption, access control and compliance frameworks — across financial services, healthcare, government and more. Your data is protected by design, not by configuration.

Always on, always available

AWS global infrastructure means your contact centre runs with enterprise-grade reliability. No single point of failure. No planned downtime windows. Just a platform that is there when your customers need it.

Scales as your business grows

From 50 seats to 5,000 — AWS elastic infrastructure means NeonNow scales with your volume, your growth and your peaks, without infrastructure projects or re-procurement.

NeonNow - Trusted Global AWS Partner