AI-Powered

Turn every conversation into a success story

NeonNow brings AI-first engagement to voice and messaging, supported by global customer experience experts who deliver and tailor every customer interaction.

A trusted partner for customer-led product companies

About

NeonNow is an AI-first customer engagement platform built to help organisations deliver faster, smarter, and more consistent customer conversations across voice and messaging.

Why NeonNow

Built for AI-first customer experience

From rollout to optimisation, NeonNow combines AI-first capability with hands-on customer experience expertise.

Fast go-live, without sacrificing flexibility.

NeonNow is designed to get you live quickly using ready-to-run foundations, so you can deliver value early and improve in iterations.

Ready-to-run foundations  Start with proven configurations for CX and Outreach.

Phased rollout  Launch a pilot fast, then expand confidently without rework.

Iterate and improve Add integrations, workflows, and reporting as priorities evolve.

A platform that evolves with you

NeonNow evolves continuously, so your CX capabilities stay current with customer expectations and new AI opportunities.

Monthly enhancements - Ongoing releases that add capability and refine performance.

Innovation without disruption - Add new capabilities in a controlled way as technology advances.

Continuous improvement loop - Release → adopt → measure → optimise.

Software and the worlds best experts to deliver it

Combining an AI-first platform with delivery expertise, so you can deploy confidently, customise where it matters, and drive adoption.

Consulting and design -Journey mapping, operating model, and experience design.

Delivery and integration - Configuration, workflows, and connections to core systems.

Management and support - Ongoing optimisation, change, and operational support.

From day one impact to long-term scale

NeonNow starts ready-to-use and scales with you, from quick wins to tailored, enterprise-grade CX.

Off-the-shelf start - Get moving quickly with ready-to-use AI engagement.

Scale as you grow - Expand across teams, regions, and use cases smoothly.

Tailor when needed - Customise journeys, automation, and reporting with expert support.

Platform

Your platform for AI-first customer engagement

NeonNow brings voice, messaging, and automation into one platform.  CX for customer conversations, Outreach for bulk messaging, and Agentic for no-code AI agents. IQ powers AI across all three, improving speed, consistency, and insight.

Apps that work together: CX, Outreach, and Agentic share a unified foundation and operating model.

AI across the platform: NeonNow IQ enhances every workflow, from self-service and routing to insight and optimisation.

Built to scale over time: Start out of the box, then expand use cases, integrations, and automation as your needs grow.

Tools

One platform.
Every conversation.

Unify voice, messaging, automation, and insight in one AI-first customer experience platform for faster, smarter, more consistent customer interactions.

AI-powered cloud contact centre for modern unified customer conversations.

CX brings voice and customer interaction workflows into one platform, with the core capabilities contact centre teams expect.  Launch quickly, run reliably, and keep improving service quality and consistency over time.

Learn More

AI-powered outbound messaging for proactive customer engagement at scale.

Outreach helps teams deliver timely, consistent communications across SMS and email, with campaign controls for segmentation, personalisation, scheduling, reporting, and consent management across multiple platforms

Learn More

No-code AI agents, automating CX tasks across voice and messaging with safe handoff.

Agentic is an AI-first, no-code automation app for NeonNow that lets organisations create and deploy AI agents across voice and messaging without complex builds. Describe the task in natural language, and let Agentic build your workflow.

Learn More

AI-Powered

Practical AI for faster, smarter interactions

Bringing practical AI into everyday contact centre work, helping agents resolve faster, and turning conversations into insights.

Trust & security by design

Built for enterprise confidence

Flexible and configurable

Agent productivity

AI helps teams move faster with suggested responses, relevant context, and automatic summaries that reduce manual work and keep communication consistent.

Smarter orchestration

AI improves how work is prioritised and coordinated, using intent and rules to guide the next best step and reduce unnecessary handoffs.

Self-service automation

AI enables faster self-service by handling common requests and guiding users through clear steps, with smooth escalation when extra help is needed.

Insights and quality

AI turns interactions into actionable insight through transcription, trend discovery, and quality signals that support better decisions and ongoing improvement.

Built on trusted technology to deliver consistent customer interactions at scale.

All the essentials for customer experience,
in one platform

Everything you need to run AI-first customer conversations across voice and messaging, with the flexibility to launch fast and scale over time.

Learn More

AI agent assist

Help agents respond faster with AI-suggested replies, knowledge, and summaries during live interactions.

Omnichannel engagement

Deliver consistent customer experiences across voice and messaging with shared context and workflows.

IVR and call flows

Create clear, customer-friendly call journeys that reduce effort and route enquiries accurately.

Smart routing and prioritisation

Use intent and rules to route customers to the right team sooner and reduce transfers.

Outbound campaigns (SMS and email)

Send proactive messages at scale with segmentation, scheduling, and personalisation..

Real-time dashboards and reporting

Monitor performance and outcomes across CX and Outreach with actionable visibility.

Governance and operational control

Maintain control with permissions, campaign safeguards, and operational standards that support reliable delivery.

NeonNow

See what AI-first CX looks like in practice

See the platform live and speak with experts who can help you plan a rollout that fits your business.

AI assist

CX Experts

Not just a platform, a delivery model

Backed by a global team that helps you plan, deliver, and optimise real-world customer experience programmes. Start off the shelf for rapid time to value, then lean on our experienced consultants to tailor journeys, integrations, reporting, and operating rhythms as your needs grow.

40+

Employees

175

Countries

5

Offices

Learn More

Testimonials

Results that customers and teams can feel

Learn how teams are improving customer interactions with NeonNow’s AI-first platform and expert delivery.

Our partnership with NeonNow has exceeded expectations, making our future look brighter than ever.

Randy Stern

Roadside Protect - Chief Operating Officer

5.0 Ratings

35%

Average ROI boost after switching to AI-powered optimisation with NeonNow

They really took the time to understand our business. Understanding our customer needs led to a tailored solution

Stephanie Petovski

ICU - Head of Digital

10,000+

Agents using NeonNow across fifteen different countries

They were fantastic in implementation and delivering on the product that they showcased.

Jon Fung

Ypsomed - COO

Trusted by 150+ businesses globally to support & maintain their CX operations.

We handle the operational detail; monitoring, updates, and optimisation, so your teams can focus on customers.